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  • GPE Support - AHASWARE s.r.o.
    the successful implementation of Service Desk system Within the project we provided the customer with several levels of support services from 7x24 level to 5x8 level AHASWARE s r o has experience not only with providing support for our own solutions but also with delivery of services for solutions deployed by other companies or with taking over the already provided services One of the services that our customers appreciate is

    Original URL path: http://www.ahasware.cz/Podpora_GPE (2016-04-29)
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  • Claims for VZP ČR - AHASWARE s.r.o.
    solve the division of claims into segments and control their recovery The actual control is implemented by creating actions associated with the claim The actions are either automatic or solved by the user The Claim Management System SRP is solved in Oracle database Here is the logical core that is responsible for all the activity GUI is designed as a J2EE application that runs on WebLogic Server The basis of the application is ORDO 2 0 platform The claim data are imported into SRP from the source databases RSZP The SRP task is to divide the data into segments Each segment is associated with a particular process a sequence of actions to be performed with the claim SRP sends planned actions to the target application It is responsible for their execution either automatic SMS letters or manual forwarding the action to the particular user It passes the results of actions back into SRP along with the claim data The SRP user interface has two levels claim data and definitions The first one shows the data of claims and actions which have already been carried out and their results This part of the user interface is read only It does not

    Original URL path: http://www.ahasware.cz/Pohledavky_pro_VZP (2016-04-29)
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  • AKORD2 - AHASWARE s.r.o.
    The application has two layers handling and presentation The handling layer gains data from the source system it sorts them out and stores them in its own data structures The data also contain PDF documents that are distributed through a network to individual entities that are part of the AKORD project The presentation layer provides a preview of the data The access is controlled by different roles of internal users

    Original URL path: http://www.ahasware.cz/AKORD2 (2016-04-29)
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  • OVSD for HPO - AHASWARE s.r.o.
    of requests was eliminated The implementation project was divided into several phases the first phase was to define the processes and implementation of the following modules Service Desk Incident Management and Service Level Management together with the fundamentals of Configuration Management module In the first phase along with the HP OV SD implementation the project of outsourcing IT services started It brought the need for accurate measurement and evaluation of agreed contractual criteria In order to measure response time and the time to solve the end user requests customizations were made to provide online time calculation according to defined criteria while processing particular end user requests These times were then used as input data for monthly evaluation of the performance of outsourced IT services Another requirement was adjustment of the web interface for end users of IT services SSP Self Service Pages It meant especially the breakdown of SSP to a multi level structure of dynamic forms according to the type of request so that users would be able to specify their request as simply as possible and they would be able to provide the system with all necessary information required for automation and effective solution of their request At various stages of HP OV SD implementation and continuous improvements the following integrations were developed e mail integration with a banking subsidiary used for automated online exchange of user requests between two HP OV SD systems one in the controlling company and the other in the subsidiary e mail integration with an external company providing facility management services in analogy to the previous integration the integration is used for automatic online exchange of user requests between HP OV SD and the internal system operated in the facility management company integration with the monitoring tool HP OpenView Operations Selected events detected

    Original URL path: http://www.ahasware.cz/OVSD_pro_HPO (2016-04-29)
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  • SD SSP - AHASWARE s.r.o.
    web application was developed as an extension of the HP OpenView Servicedesk 4 5 system For the company Telefónica Czech Republic a s web application was developed as an extension of the HP OpenView Servicedesk 4 5 system It allows the registration and resolving service calls incidents problems and changes The application includes integration with other TT systems using standard web services over SOAP 2 1 possibly using a proprietary

    Original URL path: http://www.ahasware.cz/SD_SSP (2016-04-29)
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  • SD DSP - AHASWARE s.r.o.
    application was developed as an extension of the HP OpenView Servicedesk 4 5 system For the company Komerční banka a s web application was developed as an extension of the HP OpenView Servicedesk 4 5 system It provides registration of service requests The application includes a tool for easy generation of many forms for particular applications These forms allow to query users for specific information about a problem that their

    Original URL path: http://www.ahasware.cz/SD_DSP (2016-04-29)
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  • CLIENT AUTOMATION training - AHASWARE s.r.o.
    Management Consultancy Integration Outsourcing Service Desk Ordo System References Jobs Contacts Registered AWSD Certificate Title page CLIENT AUTOMATION training In this project we provided the customer with expert technical consultation for software tool In this project we provided the customer with expert technical consultation for the software tool HP Client Automation now called the Radia Client Automation The consultations were related to installation methods of various applications within the Client

    Original URL path: http://www.ahasware.cz/Skoleni_CLIENT_AUTOMATION (2016-04-29)
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  • ES ATM - AHASWARE s.r.o.
    s aimed at improving the efficiency of services provided by the ATM network Particular functions adjustments were implemented within the KC Portal application internal web portal of the Česká spořitelna a s supplied by AHASWARE Ltd which enables management of ATMs branches and POS and provides many other features changes associated with introduction of the denomination of CZK 500 to ATM data transport and presentation ATM cash monitoring turnover prediction

    Original URL path: http://www.ahasware.cz/ES_ATM (2016-04-29)
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